Customer Success Manager

The role

You will own customer outcomes from onboarding through renewal and expansion. You will partner with customers and internal teams to ensure Superhumans deliver measurable value and align with go-to-market goals.

What you will do

• Own a portfolio of customers from post-contract signature onboarding through renewal and growth
• Drive adoption and value realization through onboarding, enablement, and ongoing engagement
• Partner with customers to define success criteria and connect product usage to business outcomes
• Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams
• Lead renewals with a proactive, value-driven approach and identify expansion opportunities
• Maintain visibility into customer health and communicate impact through business reviews
• Share customer insights internally to influence product direction
• Operate with a strong bias to action and comfort navigating ambiguity

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS
• Track record owning complex, multi-stakeholder relationships end-to-end

Nice to have

• Experience with enterprise B2B customers and GTM-focused use cases
• Familiarity with marketing automation, orchestration, or attribution platforms
• Hands-on experience with tools like Salesforce and Claude
• PMP, CSM, or similar certification

Benefits

• Base salary
• Equity
• Full range of benefits and perks

About the company

1mind is building the next generation of revenue teams by creating a new category of enterprise software called Autonomous Customer Experience.