Future Customer Success Opportunities at 1mind

The role

This talent community connects professionals with future Customer Success Manager roles. You will own a portfolio of customers from onboarding through renewal and expansion to drive revenue impact.

What you will do

• Own a portfolio of customers end-to-end from post-signature onboarding through renewal and growth
• Connect product adoption to meaningful business value
• Manage complex relationships with multiple stakeholders across revenue, marketing, and operations
• Support renewals, retention, or expansion in B2B SaaS
• Act as a trusted long-term advisor as use cases scale
• Operate with a strong bias to action in fast-moving, ambiguous environments
• Turn learnings into playbooks that scale across accounts

Required qualifications

• Experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS
• Accountability for outcomes from onboarding through renewal and expansion
• Ability to connect product adoption to business value
• Experience managing complex relationships with multiple stakeholders
• Track record supporting renewals, retention, or expansion in B2B SaaS
• Consultative and clear communication skills
• Ability to thrive in fast-moving, ambiguous environments
• Curiosity about AI

Benefits

• Be among the first to hear about new CSM opportunities as we scale
• Stay connected with a remote-first team
• Ownership, autonomy, and impact from day one

Before you apply

• This is a talent community for future opportunities and there is no open Customer Success Manager role today

About the company

1mind is building AI Superhumans that transform B2B sales, backed by $40M from Battery Ventures and top B2B operators.