Senior Director of Implementation

The role

You will set the strategic and operational direction for the implementation and professional services function. You will lead a team to help SMB, Commercial, and Enterprise customers adopt 1Password and achieve measurable outcomes.

What you will do

• Define and execute the strategic vision for implementation and professional services.
• Lead, coach, and grow a cross-functional team of Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists.
• Establish scalable playbooks, frameworks, and processes.
• Partner with Sales, Customer Success, Product, Marketing, and Operations.
• Oversee implementation delivery across customer segments.
• Use data and reporting to monitor project health, capacity, and utilization.
• Serve as an escalation point for complex implementation challenges.
• Lead change initiatives to strengthen team effectiveness.

Required qualifications

• 10+ years of experience in professional services, customer onboarding, or implementation.
• At least 5 years in a leadership role.
• Experience in cybersecurity and Software as a Service (SaaS) environments.
• Background in technical implementations, systems, infrastructure, and integrations for complex customers.
• Experience from implementation, professional services, solutions architecture, or technical account management environments.
• Ability to scale onboarding and implementation programs across SMB, Commercial, and Enterprise segments.
• Ability to build capacity-planning models and use KPIs to guide decisions.
• Ability to influence senior leaders and cross-functional partners.

Benefits

• Health benefits
• Dental
• 401k (USA) or RRSP (Canada) matching
• Generous paid time off
• Equity grant / RSU program
• Incentive programs
• Maternity and parental leave top-up programs
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly

Before you apply

• Join live interviews without using AI tools.
• Successful applicants will be required to complete a background check.

About the company

1Password is a cybersecurity company that builds foundations for a safe, productive digital future. They provide enterprise password management and Unified Access Management to over 180,000 businesses.