Senior Implementation Consultant

The role

You will lead technical deployments and customer enablement for the 1Password product suite. You will partner with various teams to deliver outcomes for commercial and enterprise customers through configuration, project management, and training.

What you will do

• Lead hands-on configuration, integration, validation, and launch of products
• Partner with Project Managers on implementation plans and delivery risks
• Collaborate with Technical Account Managers and Solutions Architects
• Manage a portfolio of active customer engagements
• Deliver customized technical consultations and training sessions
• Translate technical concepts into clear business value
• Identify risks early and drive issues to resolution
• Improve playbooks, training materials, processes, and AI-powered workflows
• Share implementation expertise through mentoring and knowledge sharing

Required qualifications

• 5+ years of experience leading technical implementations from planning through launch
• Experience in implementation consulting, solutions engineering, or customer onboarding
• Proven track record of leading software deployments for large or complex organizations in a B2B SaaS environment
• Strong technical aptitude
• Project management experience including managing timelines, coordinating stakeholders, tracking time, and monitoring utilization
• Ability to configure solutions and answer complex customer questions independently
• Understand identity and security concepts such as identity providers (IdPs), Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, Mobile Device Management (MDM),
• Communicate clearly with technical practitioners, senior stakeholders, and audiences with different levels of technical knowledge
• Design and deliver engaging virtual and in-person training for enterprise administrators, executives, and end users
• Use artificial intelligence (AI), automation, and workflow improvements

Benefits

• Health benefits
• Dental
• 401k or RRSP
• Generous paid time off
• Equity grant
• Incentive programs
• Maternity and parental leave top-up programs
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly

Before you apply

• Join live interviews without using AI tools
• Successful applicants will be required to complete a background check

About the company

1Password is a cybersecurity company that builds the foundation for a safe, productive digital future. They provide enterprise password management and Unified Access Management to over 180,000 businesses.