Senior Data Analyst, Enterprise

The role

You will act as an analytical partner to the Customer Success organization and the product-led digital customer journey. You will analyze customer movement from sign-up to renewal to provide actionable insights on growth levers.

What you will do

• Shape how the business understands adoption, retention, and expansion
• Analyze how customers move from sign-up to activation, engagement, conversion, expansion, and renewal
• Turn complex data into clear recommendations for leadership
• Define how digital and scaled success programs are measured
• Size opportunities and show where to invest next
• Help shape data foundations for AI and automation capabilities
• Partner with Customer Success, Product, Growth, RevOps, and Data Engineering

Required qualifications

• 5+ years in analytics within complex B2B SaaS environments
• Strong PLG and customer lifecycle expertise including activation, PQLs, cohort analysis, retention, churn, expansion, and growth modeling
• Experience partnering with Customer Success, Product, and Growth stakeholders
• Ability to translate open-ended business questions into analytical frameworks
• Ability to synthesize complex analysis into clear recommendations for senior leaders
• Experience with experimentation (A/B testing), statistical modeling, or predictive techniques
• Advanced SQL
• Experience with large-scale analytical datasets including product usage and event data
• Hands-on experience with modern AI/BI tools (Hex, Omni, Claude, Dust, or similar)
• Comfort in modern cloud data ecosystems: Snowflake, Databricks, dbt
• Experience working with GTM and customer platforms such as Salesforce and a CS platform (Gainsight, or similar)

Nice to have

• B2C or hybrid B2B/B2C experience
• Familiarity with product analytics tools (Amplitude, Segment, or similar)

Benefits

• Health benefits
• Dental
• 401k (USA) or RRSP (Canada)
• Generous paid time off
• Equity grant
• Incentive programs
• Maternity and parental leave top-up programs
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly

Before you apply

• Join live interviews without using AI tools
• Successful applicants will be required to complete a background check

About the company

1Password is a cybersecurity company that builds foundations for a safe, productive digital future. They provide enterprise password management and Unified Access Management to over 180,000 businesses.