Senior Digital Customer Success Campaign Manager

The role

You will own and evolve digital customer success programs across the customer lifecycle. You will design, build, and optimize targeted digital journeys to help customers move from onboarding through activation and beyond.

What you will do

• Design, launch, and improve digital customer success campaigns and programs
• Build scalable customer journeys using content-led interventions
• Identify customer signals, behaviors, milestones, and friction points
• Translate customer and product insights into triggered programs and campaigns
• Draft, edit, and optimize customer-facing communications
• Monitor program performance using metrics like activation, retention, and churn
• Use testing methods such as A/B testing and cohort analysis
• Partner with Data, Product, Customer Success Operations, and other teams
• Build dashboards and reporting to track program health
• Use Artificial Intelligence tools to accelerate campaign creation and optimization

Required qualifications

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related SaaS environment
• Demonstrated success building and owning lifecycle or digital success programs
• Experience creating scalable campaigns, workflows, or journeys
• Strong understanding of the customer lifecycle
• Ability to interpret customer and product signals and translate them into strategies
• Strong written and verbal communication skills
• Hands-on experience with tools such as Gainsight, Salesforce, Marketo, or Outreach

Nice to have

• experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization
• experience with 1Password and/or cybersecurity

Benefits

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

Before you apply

• All go-to market roles have an in-person onboarding in Toronto
• Successful applicants will be required to complete a background check
• Candidates are asked to join live interviews without using AI tools

About the company

1Password is a cybersecurity company that builds the foundation for a safe, productive digital future. They provide enterprise password management and Unified Access Management to over 180,000 businesses.