IT Intern, IT Support - Winter 2027

The role

As an IT Support intern, you will work alongside experienced engineers to learn support operations and tackle real user requests. You will help build smarter support workflows and assist employees with technology needs.

What you will do

• Review new Freshservice tickets for completeness, categories, and priorities
• Route requests to the appropriate technician or team
• Identify unassigned, aging, duplicate, or stalled tickets
• Follow up with ticket owners and flag uneven workloads
• Compile standard reports on ticket volume, backlog, and SLA performance
• Prepare summaries for team meetings using AI toolkit
• Collaborate with IT Engineering, Enterprise Systems, IT Operations, and Workplace Technology teams
• Acknowledge requests and collect missing information using templates
• Share status updates and confirm if users still need assistance

Required qualifications

• Confidence to take on new challenges
• Humility to ask questions and learn from mistakes
• Curiosity to find better ways of doing things
• Teamwork

Nice to have

• Organization and attention to detail
• Clear, professional communication
• Prioritization and sound judgment
• Basic technical literacy and willingness to learn
• Discretion and respect for access boundaries

Benefits

• Generous PTO policy - 2.08 days per month
• Company-wide wellness days (1 per quarter)
• Employee-led inclusion and belonging programs and ERGs
• Remote-first environment
• Peer-to-peer recognition through Bonusly
• 1Password University access and learning sessions
• Monthly internship events and socials

Before you apply

• Successful applicants will be required to complete a background check

About the company

1Password builds the foundation for a safe, productive digital future through enterprise password management and Unified Access Management. The company is a cybersecurity brand trusted by over 180,000 businesses.