Senior Technical Account Manager

The role

You will own the technical side of the post-sale customer lifecycle. You will guide implementations, drive adoption, and act as a technical advisor on identity, access, device trust, and SaaS security.

What you will do

• Own post-sale technical relationships from onboarding through adoption and renewal
• Lead technical implementation including integrations, configuration, and security reviews
• Act as the technical advisor for assigned accounts
• Partner with Customer Success Managers to identify risks and drive expansion
• Contribute to strategic customer health reviews and success planning
• Represent the customer voice internally to Product, Marketing, and Support
• Create and maintain resources like playbooks and knowledge bases
• Mentor junior team members and shape scalable processes
• Act as an escalation point for complex technical challenges

Required qualifications

• 6+ years in a customer-facing technical role within a SaaS or security focused B2B environment
• Ability to lead technical onboarding and implementation conversations with technical and business stakeholders
• Strong communication, storytelling, and demo skills
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement
• Strong understanding of modern security frameworks (SOC 2, ISO 27001, and GDPR)
• Understanding of identity protocols (e.g. SSO-SAML/OIDC, SCIM)
• Advanced real-world experience with various SaaS products and cloud-based infrastructure, Docker, Kubernetes, and command-line interfaces
• Experience working in or adjacent to the DevOps space
• Experience working directly with scripting/automation or software development
• Ability to take on new technologies and become a subject matter expert
• Ability to work independently in a remote-first environment
• Familiarity with AI technologies

Nice to have

• Experience with 1Password (or other password managers)
• SaaS lifecycle management
• MDM or device posture tools

Benefits

• Health benefits
• Dental
• 401k (USA) or RRSP (Canada)
• Generous paid time off
• Equity grant
• Incentive programs
• Maternity and parental leave top-up programs
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly

Before you apply

• Successful applicants will be required to complete a background check

About the company

1Password builds the foundation for a safe, productive digital future. They provide enterprise password management and Unified Access Management to over 180,000 businesses.