Staff Technical Account Manager

The role

You will guide customers through implementation, adoption, and ongoing technical guidance to realize long-term value. You will support complex customer environments and advise on identity, access, device trust, and SaaS security.

What you will do

• Own complex post-sale technical relationships
• Lead technical implementations including integrations, configuration, and security reviews
• Serve as a trusted technical advisor for strategic accounts
• Partner with Customer Success Managers to identify risks and support expansion
• Represent the customer perspective internally with Product, Marketing, and Support
• Create and maintain scalable resources, playbooks, and knowledge-base content
• Mentor team members and support team leadership activities
• Serve as an escalation point for complex technical challenges

Required qualifications

• 8+ years of experience in a customer-facing technical role
• Experience leading technical onboarding and implementation conversations
• Strong communication, storytelling, and demonstration skills
• Experience with identity technologies and protocols including SSO, SAML, OIDC, and SCIM
• Experience with security frameworks such as SOC 2, ISO 27001, and GDPR
• Experience with SaaS products, cloud infrastructure, scripting or software development
• Experience with DevOps practices and tools such as Docker, Kubernetes, and command-line interfaces
• Ability to work autonomously in a remote-first environment

Nice to have

• Experience with 1Password or other password managers
• SaaS lifecycle management
• Mobile Device Management (MDM)
• Device posture tools
• Advising customers on evolving artificial intelligence (AI) technologies

Benefits

• Health, dental, 401k (USA) or RRSP (Canada) and many others
• Generous paid time off
• Equity grant
• Incentive programs
• Maternity and parental leave top-up programs
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly

Before you apply

• All go-to market roles will have an in-person onboarding in Toronto
• Join live interviews without using AI tools
• Successful applicants will be required to complete a background check

About the company

1Password builds the foundation for a safe, productive digital future. They provide enterprise password management and Unified Access Management to over 180,000 businesses.