Senior Operation Manager (Playground)

The role

The Operation Manager manages the entire lifecycle of third-party apps from onboarding to termination. This role involves collaborating with Product, Engineering, TAM, and TQM to build stable service operation systems and improve operational policies and automation.

What you will do

• Operate the entire lifecycle of third-party apps from onboarding to launch, operation, update, and termination.
• Manage release schedules, operational readiness, risks, and key milestones.
• Coordinate technical integration, quality verification, and operational readiness with various organizations.
• Establish and continuously improve operational policies, SOP, Workflow, and approval processes.
• Define operational tools and admin function requirements and improve efficiency through automation.
• Manage incident response, Release Management, and operational metrics to improve service stability.
• Analyze operational data and user/partner feedback to identify process and product improvement tasks.

Required qualifications

• 7+ years of experience in platform, mobile app, SaaS, or digital service operations
• End-to-End operation experience from service onboarding to post-launch operation
• Experience collaborating with various stakeholders and managing schedules, risks, and operational issues
• Experience designing or improving operational processes such as operational policies, SOP, or Runbook
• Experience analyzing problems and deriving improvement tasks based on data and operational metrics
• Experience improving operational efficiency by standardizing or automating repetitive tasks

Nice to have

• App Store, Developer Platform, Content Platform, or B2B2C service operation experience
• Automotive, IVI, Connected Car, or vehicle App Ecosystem related experience
• API, SDK, or external system integration service operation experience
• Incident Management, Release Management, or Change Management experience
• Experience defining operational tools or Workflow requirements
• Experience using collaboration and operation tools such as Jira, Confluence, Notion, Datadog, or Grafana
• Experience analyzing operational data using SQL or BI Tool
• Experience collaborating with global partners or Enterprise customers

Before you apply

• Interview process includes document screening, 1st interview (video, approx. 1 hour), and 2nd interview (in-person or video, approx. 3 hours)
• Employment may be subject to a 3-month probation period
• Reference checks may be conducted after the interview process with the candidate's consent
• Do not include prohibited information such as resident registration number, family relations, marital status, salary, photo, physical conditions, or hometown in the application

About the company

Pleos Playground is a platform that connects various third-party applications and services in a Software Defined Vehicle (SDV) environment.