42dot

Senior Technical Account Manager (TAM)

Pangyo (Software Dream Center), South Korea, Remote. Posted 2 months ago

The role

Technical Account Manager is responsible for the technical success of partners. This person provides technical support for SDK, API, development environments, and platform policies while managing technical issues and risks from onboarding to post-launch operations.

What you will do

  • Lead technical onboarding for new partners and support SDK, API, development environments, and platform policies.
  • Manage technical integration scope, schedules, major milestones, and risks for each partner.
  • Review partner service structures and platform integration methods to propose optimal technical implementation directions.
  • Analyze logs, API requests/responses, and error information to diagnose technical issues and suggest solutions.
  • Collaborate with Product and Engineering organizations to resolve technical issues and lead communication with partners.
  • Improve technical documentation, FAQ, sample code, and developer guides and support technical workshops and training.
  • Identify and propose platform improvement tasks based on partner feedback and operational experience.

Required qualifications

  • 7+ years of experience in Technical Account Manager, Solutions Engineer, Partner Engineer, Developer Support, or related fields
  • Experience leading technical onboarding and system integration projects for external partners
  • Understanding of REST API, SDK, HTTP, Authentication, and Client-Server Architecture
  • Experience analyzing and resolving technical problems based on logs, error messages, and network requests
  • Communication skills to clearly explain complex technical content to various stakeholders
  • Experience systematically managing multiple projects and technical issues by priority
  • Experience leading technical decision-making through collaboration with Product and Engineering organizations

Nice to have

  • Mobile App, IVI, Android Automotive OS or vehicle App development and operation experience
  • Experience related to Developer Platform, App Store, SaaS or Partner Ecosystem
  • Understanding of OAuth, Webhook, Cloud, Identity or API Gateway
  • Experience using API and network analysis tools such as Postman, Charles Proxy, Swagger
  • Understanding of programming languages such as Java, Kotlin, JavaScript, Python
  • Experience writing technical documentation, sample code, or developer guides
  • Experience in technical collaboration in English with global partners
  • Technical support experience for Automotive or Enterprise customers

Before you apply

  • Interview process includes document screening, 1st interview (video, approx. 1 hour), 2nd interview (in-person or video, approx. 3 hours), and salary negotiation/hiring
  • Do not include prohibited information such as resident registration number, family relations, marital status, salary, photo, physical conditions, or hometown in the application
  • Employment may be canceled if false information is discovered in the application
  • Reference checks may be conducted after the interview process with the candidate's consent
  • A 3-month probation period may apply

About the company

42dot's Pleos Playground is a platform that connects various third-party applications and services in a Software Defined Vehicle (SDV) environment.