Driver Support Specialist

The role

You will work the Zendesk queue to resolve driver tickets. You will also build macros and template responses to ensure consistent driver communication.

What you will do

• Triage, prioritize, and resolve driver tickets
• Write clear, professional responses to drivers
• Create and maintain macros, template responses, and tags in Zendesk
• Hand off issues to internal teams and follow up until resolved
• Monitor response and resolution times
• Identify ticket trends and share them with Central Operations
• Keep support documentation and help content accurate

Required qualifications

• Experience in customer or driver support, ideally in a rideshare, delivery, or marketplace environment
• Excellent written communication
• Strong follow-through on tickets and across teams
• Empathy for drivers and sound judgment
• A bias toward action and comfort figuring things out without a playbook

Nice to have

• Hands-on Zendesk experience, including macros and views
• Experience working in a Greenlight Hub (Uber Greenlight activation hub) or a similar driver-facing support environment

About the company

8Fleet is a technology and logistics startup building operational infrastructure for autonomous and non-autonomous rideshare fleets.