Authorium
Customer Success Manager
Washington DC, Remote. Posted 3 months ago
The role
You will manage a portfolio of customer accounts to drive product adoption and retention. You will translate customer technical needs for the product team and communicate the product roadmap to non-technical customer leadership.
What you will do
- Drive customers from implementation into active, measurable, durable product usage
- Build adoption plans grounded in each customer's actual workflows
- Track usage signals and intervene when adoption stalls
- Become an expert in how each customer uses the product
- Serve as the structured voice of the customer to Product and Engineering
- Translate product roadmap and new capabilities for non-technical customer leadership
- Operate alongside commercial Account Managers to cover the customer end to end
- Partner with Solutions and Implementation during onboarding handoffs
- Coordinate with Support and Training on customer issues
- Work with Marketing on case studies and references
Required qualifications
- 1–3 years in a customer-facing role with substantive product depth
- Scrappy and confident
- Natural translator
- Data forward
- Comfortable presenting
- Team player
- Curious about how software products work
- Self-aware about scope
- Startup-ready
Nice to have
- GovTech or B2B SaaS
- Experience / knowledge of government, procurement, grants, or compliance-adjacent industries
- Familiarity with tools like Jira, Pendo, Claude, Miro, Notion, Teamwork
- Based in the Washington DC metro area with interest in regular in-person customer collaboration
Benefits
- 100% employer-funded medical, dental, and vision insurance
- 401(k) with Profit Sharing Plan
- Flexible PTO
- $500 home office stipend
- Commuter stipend
About the company
Authorium is a high-growth GovTech SaaS company transforming how government agencies manage administrative operations. Their platform manages billions of dollars in public funds for state, local, and federal agencies.