Lead Customer Marketing Manager

The role

You will amplify customer success stories by creating marquee stories, case studies, and quantified proof points. You will manage customer advocacy through press interviews, webinars, keynotes, and a Customer Advisory Board.

What you will do

• Amplify customer success stories from support tickets, sales nominations, and win-loss interviews
• Ship marquee stories, named case studies, and quantified proof points
• Manage customer appearances in press interviews, webinars, and keynotes
• Recommend customer speakers and agree on narratives
• Manage the Customer Advisory Board advocacy track
• Provide customer references for Sales and Customer Success
• Supply customers and proof for sales enablement tools
• Own the process from interview to live asset including legal and brand engagement
• Maintain current customer permissions

Required qualifications

• Proven success in B2B marketing over many years in customer marketing, content, comms or advocacy
• Track record of stories that engaged buyers and moved deals
• Bias for action and ability to be a self-starter
• Ability to use AI in your workflow
• Storytelling skills and curiosity about customer business problems
• Customer-facing polish
• Strategic judgement to map advocacy output to priorities
• Operational rigour in building production, approvals and permissions processes

Benefits

• Diverse and internationally distributed team
• Open communication and regular feedback
• Hybrid work and flexible hours
• Virtual Shares
• Regular in-person team events
• Monthly full-day hacking sessions
• 30 days of annual leave excluding public holidays
• Access to mental health resources
• Competitive benefits tailored to location

About the company

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. The company has around 1,000 employees and serves over 200,000 business customers.