IT Administrator

The role

This person will manage identity and access infrastructure, endpoint fleets, and in-office systems. They will build automation and self-service tools to reduce help desk tickets.

What you will do

• Own secure configuration, provisioning, and lifecycle management of identity and access across Okta, AWS, GitHub, Google Cloud, G Suite, and other systems
• Manage and secure endpoint fleet via MDM
• Own in-office LAN, WiFi, audio-visual, conferencing, and computing systems from a remote position
• Build automation and self-service tooling to resolve issues before they reach the help desk
• Serve as the technical escalation point for issues the help desk cannot resolve
• Support onboarding of new hires and manage the full employee IT lifecycle
• Partner with Security on audit readiness for owned systems
• Participate in weekly sprints and IT projects

Required qualifications

• Experience with macOS, Windows 11, different Linux distros, Okta SAML, GitHub, Slack, Google G Suite, Jamf, Zoom, Jira, and Confluence
• Experience in a fast-paced IT organization that prioritizes security, automation, and system reliability
• Ability to thrive as a regional operator as part of a geographically diverse, fully remote team
• Comfortable working in spoken and written English
• Experience configuring and maintaining common small office networking products
• Experience automating with scripting languages like bash
• Familiarity with Agile frameworks

Nice to have

• Knowledge of Japanese
• Knowledge of Node.js or Python

Benefits

• Private medical coverage for you and your dependents
• Generous maternity and paternity leave policies
• Inclusive fertility support
• Lifestyle Spending Account
• Mental health support for you and your dependents
• Flexible paid time away
• Company holidays
• Generous absence policies
• Dedicated paid volunteering time
• Retirement plans with competitive matching

Before you apply

• Mapbox participates in E-Verify to confirm employee work authorization

About the company

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. It equips organizations with tools to power the navigation of people, packages, and vehicles everywhere.