Technical Program Manager III, Automotive

The role

Technical Program Managers lead complex, high-visibility post-sales programs for large automotive customers. They drive operational rigor and ensure successful customer launches by coordinating across cross-functional teams.

What you will do

• Lead end-to-end delivery of complex automotive customer launches and programs
• Serve as the main point of contact for program health, timelines, and execution
• Act as the primary interface between automotive customers and internal teams
• Define success metrics for customer programs
• Translate and prioritize customer feedback into actionable insights and roadmap clarity
• Work with technical support, product and engineering teams to resolve quality issues
• Lead senior-level discussions around delivery timelines, trade-offs, scope, and business impact
• Provide program leadership during high-pressure situations
• Report on program risks and work with stakeholders to mitigate or escalate them
• Lead or contribute to internal initiatives to improve processes

Required qualifications

• 8+ years of experience leading enterprise software implementations in a highly regulated post-sales or professional services environment
• Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations
• Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
• Ability to travel to visit customers regularly up to 20%, with occasional spikes during key customer launch milestones
• Accountable for outcomes and building structure in ambiguity
• Proactively represent the customer internally
• Engage effectively across audiences from developers to senior executives
• Understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems
• Navigate matrixed organizations to align Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership

Nice to have

• Knowledge of Automotive SPICE is desirable

Benefits

• Hybrid/Remote Options
• Private health, dental, and income protection plans
• Family care, maternity and paternity leave policies
• Lifestyle Spending Account
• Mental health support for you and your dependents
• Paid time away
• Company holidays
• Generous absence policies
• Dedicated paid volunteering time

About the company

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. The platform equips organizations with tools to power the navigation of people, packages, and vehicles everywhere.