RAVE I (24/7), Feedback and Corrections (Road Closures)

The role

You will review traffic data and customer feedback to improve user experience. You will perform root-cause analysis and make edits on OSM and internal data sources.

What you will do

• Review traffic data such as road incidents and customer feedback
• Perform root-cause analysis using various data sources and tools
• Make high quality edits on OSM and other internal data sources based on guidelines
• Provide investigations and analysis, find patterns and write reports
• Interact with teammates, managers and engineers to improve tools, workflows, products and services

Required qualifications

• Strong analytical skills and attention to detail
• Ability to work with large volumes of traffic data, identify patterns, and perform root-cause analysis
• Quick learner
• English level: B1 (intermediate)
• Willingness to work a 2/2 shift schedule from the office
• Basic knowledge of traffic regulations

Nice to have

• Background in GIS, cartography
• Familiarity with OSM or similar mapping tools
• Practical use of AI tools for data retrieval, automation, or workflow optimization
• Solid knowledge of SQL, Python, JS, or low-code platforms for analysis and automation
• Comfortable working with Jira and Confluence

Benefits

• Private health, dental, and income protection plans
• Family care, maternity and paternity leave policies
• Lifestyle Spending Account
• Mental health support for you and your dependents
• Paid time away, company holidays, and generous absence policies
• Dedicated paid volunteering time

About the company

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. It equips organizations with tools to power the navigation of people, packages, and vehicles everywhere.