Founder's Office, Customer Success (New york)

The role

You will work directly with doctors, practice managers, and clinic staff to understand workflows and pain points. You will perform customer discovery, help design the product, and onboard new practices.

What you will do

• Work directly with doctors, practice managers and clinic staff to understand their workflows and pain points
• Run customer discovery to gather requirements and turn them into product priorities
• Help design the product with the founders and engineers and test new features
• Onboard new practices by coordinating setup, access, integrations and training
• Drive usage by tracking adoption and finding out why users stall
• Be the single point of contact for customers
• Work with engineers to debug problems, write specs, and ship small fixes
• Help with early sales and renewals by building trust and relationships

Required qualifications

• Strong communicator comfortable talking with doctors and busy clinic staff
• Highly organized, follows through, and closes loops
• Energized by ambiguity and takes ownership without needing to be guided
• Based in New York, or willing to move, and comfortable being on site with customers most days
• Comfortable with technology, and curious about how software gets built
• New Grads welcome to apply

Nice to have

• Prior experience in customer success, consulting, startups, product or operations
• Familiarity with healthcare, practice operations or EMR systems
• Basic technical skills such as SQL, scripting or working with APIs
• Prior founder or founding team experience

Benefits

• Direct, daily work with the founders
• Exposure to board and investor conversations
• A broad view of product, customers, sales and engineering
• Real ownership, with scope that grows as the company does
• Support on your path to starting your own company
• Competitive salary

About the company

Optexity is a product-driven research lab building clinical reasoning and computer use models. They are a small, fast-moving founding team backed by investors like Jeff Dean, Neotribe VC, PearVC, Together Fund and Zapier Fund.