Founding Product Implementation Lead

The role

You will lead customer implementations end to end and act as the bridge between customers and the technical team. You will translate customer needs into product requirements and test AI outputs to ensure they meet customer needs.

What you will do

• Lead customer implementations end to end
• Translate customer needs into precise product requirements and specs for engineering
• Test AI outputs against real customer cases
• Serve as the customer's main point of contact through go-live and beyond
• Build playbooks, templates, and automation
• Bring customer insights back to the team to make the platform more configurable
• Help run patient-facing programs including portal setup, intake automations, and patient communications

Required qualifications

• 3-5+ years of hands-on experience in implementation, product, solutions, consulting, customer success, engineering, or a similar role
• Strong technical aptitude and hands-on AI fluency
• Confidence leading working sessions with senior customer stakeholders
• Ability to translate product requirements and timelines between customers and engineers
• Proven ability to juggle many workstreams without dropping balls
• A bias toward rolling up your sleeves and doing the work yourself
• Judgment to own customer relationships with minimal oversight
• Able to work in person in New York

Nice to have

• A technical background, such as a computer science or engineering degree, or prior experience as an engineer, technical PM, or solutions engineer
• Healthcare experience
• Customer-facing experience at a B2B company, such as implementation, solutions, or customer success
• Familiarity with HIPAA and SOC 2
• Experience as an early employee at a startup

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Standard paid time off per early-stage startup norms

About the company

Paxos Health is a Seed-stage healthcare AI startup that has raised >$7M in venture capital funding. They are building an AI-native operating system to help healthcare manufacturers get patients access to medical technologies.