Business Operations Lead

The role

The Business Operations Lead will manage operational workflows across multiple health center clients. This role involves handling patient communications, supporting client onboarding, and performing product QA.

What you will do

• Manage operational workflows across multiple health center clients
• Handle inbound patient responses to outreach campaigns
• Support new client onboarding
• Own QA across outreach campaigns
• Translate client feedback and QA findings into actionable tickets for engineering
• Support light product improvements
• Help create sales and marketing collateral

Required qualifications

• 3–5 years of experience in a healthcare, health tech, or healthcare operations environment
• Hands-on experience with product QA or user acceptance testing
• Experience supporting client onboarding or implementation at a software company
• Strong written communication skills
• Comfortable working with data
• Detail-oriented
• Self-directed
• Comfortable with ambiguity

Nice to have

• Direct experience at an FQHC, Medicaid managed care plan, or health tech company serving safety-net populations
• Familiarity with patient communication or outreach workflows in a healthcare setting
• Exposure to early-stage startups or fast-moving product teams

Benefits

• Directly support patients accessing life-changing care
• High-ownership role
• Be an early team member building the operational foundation of a fast-growing company
• Work at the intersection of healthcare, AI, and health equity
• Competitive compensation at a seed-stage company backed by top investors

About the company

BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve. The company is a fast-growing, seed-stage company backed by Pear VC, Flare Capital, and Glen Tullman.