Customer Success Manager - Piston

The role

You will onboard and activate new customers to ensure fast time-to-value. You will drive adoption and retention, act as a strategic partner, and manage an international remote team.

What you will do

• Onboard and activate new customers through implementation and setup
• Build relationships with key stakeholders to drive adoption and retention
• Monitor account health and address issues to reduce churn
• Help customers use Piston to reduce fuel spend, eliminate fraud, and track driver behavior
• Provide training and support tailored to business goals
• Identify upsell and cross-sell potential and collaborate with sales
• Collect and share customer feedback with Product and Engineering
• Help shape scalable customer success playbooks
• Manage an international remote team

Required qualifications

• 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding)
• Experience managing post-sale relationships and driving retention and expansion
• Strong communicator who can connect with operators, owners, and executives
• Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.)
• Familiarity with success metrics (retention, NPS, time-to-value)
• Experience of managing a team
• Ability to thrive in a fast-moving, startup-style environment

Nice to have

• Experience working with SMBs or in industries like logistics, transportation, or fleet management
• Familiarity with payments, expense tracking, or fraud prevention tools
• Data-savvy—comfortable reading usage trends or digging into account analytics
• Experience managing international remote teams

About the company

Pear-VC