Forward Deployed Engineer

The role

You will own large and technically difficult enterprise deployments. You will work with customers to understand workflows and build integrations, workflows, and product capabilities to get them live.

What you will do

• Own our largest and most technically difficult enterprise deployments.
• Work directly with customers to understand how their businesses actually operate.
• Build integrations, workflows, internal tooling, and product capabilities needed to get them live.
• Travel onsite when being in the room helps us solve the problem faster.
• Work across voice, SMS, email, chat, APIs, data, LLMs, and workflow orchestration.
• Debug whatever is blocking a deployment, even when the problem sits outside Frontdesk.
• Identify patterns across customers and turn one-off solutions into scalable product.
• Work closely with the founders and engineering team on what Frontdesk should build next.
• Write code, work with customers, and personally own deployments.
• Build and eventually lead the Forward Deployed Engineering organization.

Required qualifications

• Strong software engineer
• Comfortable jumping across the stack and learning whatever is necessary
• Strong product intuition
• Thrive when the problem is ambiguous and there is no existing playbook
• Move extremely quickly and take personal ownership over outcomes

Nice to have

• Wants more ownership than a traditional engineering role provides
• Love talking to customers and solving real problems, not just working from tickets
• Naturally think about how to generalize what you build
• Would rather own an entire problem than a small piece of a large system
• Could see yourself starting a company someday, or already think like a founder

About the company

Frontdesk is building AI workers that run customer operations across voice, text, email, and chat.