Founding CSM - Endless Commerce

The role

As the first CSM, you will own the entire post-sale experience for consumer brands. You will manage onboarding, retention, expansion, and the creation of customer success playbooks.

What you will do

• Lead new customers from signed contract to fully live on Endless
• Build strong relationships with key stakeholders and drive renewals
• Identify expansion opportunities through understanding customer operations
• Partner with product and marketing to keep customers informed on updates
• Create onboarding checklists, QBR templates, health score frameworks, and escalation processes
• Synthesize customer feedback for product and leadership
• Work with partnerships and marketing to turn customers into advocates

Required qualifications

• 3–5+ years of customer success or account management experience
• Understand the operational chaos that omnichannel brands face regarding inventory, orders, wholesale, and retail
• Highly organized and data-driven
• Creative problem-solver
• High EQ and customer and team sensitivity
• Comfortable being hands-on with onboarding and troubleshooting
• Ability to work cross-functionally with sales, marketing, and product teams

Nice to have

• SaaS environment serving e-commerce or consumer brands
• Directionally interested in helping turn customer needs into tangible product features

Benefits

• Full benefits package including healthcare
• 401k

About the company

Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage omnichannel operations. Their clients include brands like Food52, Great Jones, Heyday, Tin Can, and Pattern Brands.