Customer Support Engineer (UK) — Phaselaw

The role

You will support the growing customer base in the UK and Europe. You will act as the first line of defense for customer tickets and build scalable, AI-enabled support systems.

What you will do

• Be the first line of defense for customer tickets and questions
• Build scalable, AI-enabled systems for customer support
• Channel customer feedback to our product development team
• Create educational resources for our customers
• Assist with bug fixing and QA

Required qualifications

• Proven interest in learning and teaching
• A passion for software products and an interest in diving into the technical weeds on them
• Excellent written and spoken communication skills
• Ability to juggle multiple priorities across competing customer requests
• Interested in the sort of rapid growth that only early stage startups can provide
• Extreme ownership and attention to detail
• Coding knowledge and interest in growing your coding skills
• A bias for action

Nice to have

• Knowledge of the Privacy or Legal fields

Benefits

• Impact: Your work will directly shape the future of the company
• Growth: High ownership, deep collaboration with company leadership and customers
• Speed: We move fast, ship often, and value autonomy
• Culture: Our team is kind, collaborative, inquisitive, and inclusive

About the company

Phaselaw is the leading eDiscovery platform for in-house legal and privacy teams. It is a Seed stage startup founded in 2023 by SaaS and data experts.