Senior Client Success Manager

The role

The Senior Client Success Manager will own the full post-sale client relationship from implementation through renewal and expansion. The role involves running implementations and managing launches before shifting toward executive account leadership and adoption strategy.

What you will do

• Drive active implementations from sales handoff through go-live.
• Own the project plan, critical path, and client-facing communication.
• Identify risks and recommend fixes.
• Track adoption and engagement from launch day.
• Build implementation playbooks from each launch.
• Lead executive relationships for named accounts.
• Run quarterly business reviews.
• Monitor adoption, engagement, and clinical outcomes.
• Lead renewal and expansion conversations.
• Build the post-launch operating model.

Required qualifications

• 8+ years in client delivery or client success in healthcare or health tech, covering both implementation and account management.
• Owned enterprise client relationships at the executive level, including QBRs and renewal conversations.
• Ran complex, cross-functional implementations against a project plan where the playbook was still being written.
• Managed a portfolio of accounts at different lifecycle stages at the same time, with competing priorities and limited support.
• Worked at an early-stage or scaling company and defined your own scope as the role expanded.

Nice to have

• Executive presence
• Implementation depth
• Curiosity about the account

Benefits

• Comprehensive healthcare
• vision + dental
• 401K
• Unlimited PTO
• Parental Leave

Before you apply

• All newly hired employees are processed through the E-Verify system to confirm employment eligibility.

About the company

Counsel is building the first fully-vertical, AI-native medical group. Their mission is to multiply the world's healthcare capacity.