Senior Customer Success Manager

The role

You will lead customer rollouts, monitor health and usage, and keep stakeholders informed. You will partner with Sales, Support, and Product teams to manage expansions, renewals, and feedback.

What you will do

• Own onboarding and rollout plans for new customers
• Coordinate with Sales for implementation of Coder's platform
• Remove barriers to adoption for customers
• Engage with customers to understand goals, challenges, and use cases
• Identify expansion opportunities and partner with Sales on upsell and cross-sell
• Oversee renewals and forecasting
• Serve as the primary point of contact for inquiries, issues, and escalations
• Monitor and report on customer health and usage
• Develop deep expertise in Coder's products

Required qualifications

• 3+ years in software/SaaS sales and/or customer success
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
• Hands-on experience with Salesforce and other industry-standard CS platforms
• History of building strong relationships across executive, business, and technical stakeholders
• Consistent internal advocacy for customers
• Ability to provide actionable feedback for Product and cross-functional teams
• Habit of staying current on industry trends, CS best practices, and the competitive landscape
• Startup experience
• High EQ with strong verbal communication and technical writing skills
• Self-motivated with a creative and analytical approach to problem-solving

Nice to have

• Enterprise experience
• Customer success or sales experience focused on developer tools
• Renewal management experience
• Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)
• Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)

Before you apply

• Using AI assistance during conversational interviews is not permitted
• Using AI tooling for take-home assessments is permitted if flagged

About the company

Coder is a platform for AI development Infrastructure that enables enterprises to run human and AI-driven development workflows. It provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance.