Customer Success Manager (EMEA & APAC)

The role

You will lead, mentor, and scale a team of Customer Success Managers focused on enterprise customers. You will drive customer adoption, retention, and expansion while acting as a player-coach for strategic accounts.

What you will do

• Lead, mentor, and develop a team of Customer Success Managers.
• Own team-level outcomes including adoption, customer health, ARR, NRR, and satisfaction.
• Partner cross-functionally with Sales, Product, Engineering, and Support.
• Develop and execute scalable customer success strategies, processes, and metrics.
• Serve as an executive sponsor for key enterprise accounts.
• Coach the team on executive engagement, account planning, and renewals.
• Identify customer risks and opportunities to improve adoption and mitigate churn.
• Help customers realize the value of Coder across development organizations.
• Represent the voice of the customer to influence product strategy and roadmap.
• Build systems and reporting needed to scale the team.

Required qualifications

• 7+ years of experience in Customer Success, Account Management, or related customer-facing roles.
• 2+ years leading enterprise Customer Success or Account Management teams.
• Experience working with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors.
• Track record of driving customer adoption, retention, and expansion.
• Strong strategic thinking and operational execution skills.
• Exceptional communication and executive presence.
• Strong analytical and problem-solving skills.
• A coaching mindset and passion for building high-performing teams.
• Ability to operate in a fast-moving, high-growth environment with autonomy and ambiguity.
• Strong technical curiosity to understand complex products and emerging technologies.
• Experience partnering cross-functionally with Sales, Product, Engineering, and other teams.

Nice to have

• Experience working with developer tools, cloud infrastructure, DevOps, platform engineering, cybersecurity, or AI products.
• Experience supporting large, global, or highly regulated enterprise organizations.
• Familiarity with modern software development and infrastructure technologies such as Kubernetes, Terraform, cloud platforms, or developer environments.
• Experience helping organizations adopt AI coding tools, AI agents, or other emerging AI technologies.
• Experience working at a high-growth technology company and building Customer Success programs as the organization scales.

About the company

Coder provides self-hosted software environment and AI development infrastructure for enterprises. The platform enables developers and AI coding agents to have a fast, flexible development experience with security and governance.