Director, Enterprise Customer Success Management

The role

You will lead and develop a customer success organization in the Americas theater. You will shape and scale post-sales strategy and operations to ensure customers realize value from the AI-powered code review platform.

What you will do

• Hiring and developing a Customer Success Management team
• Own forecasting for renewals, expansion, and churn risk
• Overseeing the customer journey from onboarding to production scaling
• Build strong, meaningful relationships with customers
• Building playbooks and knowledge bases
• Own a book of business to include renewals and expansion opportunities
• Become a product expert and understand all components of CodeRabbit
• Educate customers on the best product usage
• Champion customer needs internally to influence the product roadmap
• Develop and present periodic reviews to customer leadership

Required qualifications

• At least 10+ years of experience in customer success, account management, or a similar role
• At least 5 years in a leadership role
• Demonstrated success building and scaling customer-facing teams in a high-growth technology company
• Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
• Strong knowledge of the customer success space, including experience with negotiations and procurement processes
• Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
• Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
• Ability to establish trust at the CxO level as well as with software development practitioners
• Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
• Excellent communication skills: business fluency in spoken and written English
• Ability to travel about 25% of the time to meet with customers

Nice to have

• Experience with code review processes and tools
• Familiarity with AI, software developer, and open source technologies
• Experience with GTM at early-stage, high-growth, VC-backed startups
• Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
• Experience with major cloud providers and cloud-native technologies
• Familiarity with observability, RCA, and debugging practices

Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities

About the company

CodeRabbit is the governance and control layer for agentic software development. The platform provides independent validation grounded in codebase context and team standards.