Enterprise Field Engineer – Post-sales

The role

The Enterprise Field Engineer serves as a technical advisor and champion for Enterprise tier customers. You will lead technical onboarding, implementation, and ongoing success by partnering with various internal teams.

What you will do

• Lead technical onboarding and implementation for new customers
• Translate customer requirements into implementation plans, configurations, and best practices
• Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments
• Deliver customer trainings, workshops, and enablement sessions
• Conduct regular configuration and architecture reviews
• Act as a technical escalation point for complex issues
• Proactively identify opportunities to improve customer outcomes, performance, and usage of the platform
• Provide structured feedback to Product and Engineering
• Stay abreast with industry trends and emerging technologies
• Contribute to internal documentation, implementation playbooks, guides, and best practices

Required qualifications

• 5+ years of experience in a customer-facing technical role
• 2+ years in a dynamic, fast-paced, startup-like environment
• Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements
• Experience working with diverse stakeholders, from technical teams to business leaders
• Strong organizational skills and ability to manage multiple customer engagements simultaneously
• Strong experience with software development tools and platforms
• Comfortable working with command line tools and debugging technical issues
• Knowledge in cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self-motivation and eagerness to solve problems and improve customer outcomes
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Nice to have

• Experience in container orchestration platforms (e.g., Kubernetes)
• infrastructure as code (e.g., Terraform)
• CI/CD tools (e.g., GitHub Actions)
• Experience supporting production environments and handling technical escalations
• Experience designing or reviewing system architectures in enterprise environments

About the company

CodeRabbit is the governance and control layer for agentic software development. The company serves nearly 20,000 customers and supports approximately 300,000 open-source repositories.