AI Operations Engineer, Americas

The role

The AI Operations Engineer identifies operational gaps and designs autonomous solutions. You will build and deploy automation systems, AI-powered workflows, and data pipelines to improve support productivity and quality.

What you will do

• Identify gaps in support operations and deploy automation systems and AI-powered workflows
• Build operational frameworks like automated playbooks and process integrations
• Build dashboards, metrics systems, and data pipelines
• Own the full problem-to-solution cycle from architecture to execution
• Build and own the knowledge management system including automated runbooks and documentation
• Engineer and deploy AI-powered workflows end-to-end
• Evaluate, architect, and implement the support tooling stack
• Own technical initiatives from prototyping to deployment and optimization
• Build systems that improve support quality through automation and training frameworks
• Partner with Engineering and Product to shape AI-driven support

Required qualifications

• At least 3 years of hands-on experience building support operations systems, automation, or technical solutions autonomously in a SaaS environment
• Proven track record of identifying operational problems and autonomously building and deploying solutions that measurably improved support metrics
• Strong technical foundation with proficiency in Python, JavaScript, or similar languages
• Customer Obsession: a passion to deliver a high-quality customer experience
• Systems thinking: ability to see operational gaps, architect fixes autonomously, and execute end-to-end

Nice to have

• Proficiency in at least one programming or scripting language
• Experience with code review processes and tools
• Familiarity with observability, RCA, and debugging practices and tools
• Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
• Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
• Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field

Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities

About the company

CodeRabbit is the governance and control layer for agentic software development. The platform provides independent validation for engineering teams through Review, Triage, Explain, and Secure.