IT Support Specialist

The role

You will provide technical support to colleagues in the Barcelona office and remotely for other locations. You will manage the employee lifecycle, device deployment, and asset records using platforms like Okta, Google Workspace, Jamf Pro, and Freshservice.

What you will do

• Provide hands-on support to colleagues across devices, accounts, connectivity, and SaaS
• Work the IT support queue in Freshservice
• Set up, deploy, and troubleshoot laptops, peripherals, and meeting room equipment
• Run onboarding and offboarding end to end
• Handle access requests across the SaaS environment
• Support access reviews by flagging unused accounts and unnecessary permissions
• Support the macOS fleet through Jamf Pro
• Manage the device lifecycle from procurement to retirement
• Keep asset and license records accurate
• Keep runbooks and internal documentation current

Required qualifications

• Hands-on experience in IT support, helpdesk, or a similar technical role
• Technical education or a demonstrable self-taught foundation
• Comfort with macOS as a primary platform
• Familiarity with Google Workspace or a comparable productivity and collaboration platform
• Patience and communication skills to support colleagues with different technical experience
• Ability to troubleshoot methodically
• Professional fluency in English

Nice to have

• Exposure to an MDM platform such as Jamf Pro, Intune, or Kandji
• Exposure to an identity provider such as Okta
• Exposure to an ITSM platform such as Freshservice
• Basic scripting in Python, Bash, or similar
• Spanish or Catalan

Benefits

• Competitive Compensation
• Full Private Health Insurance
• Free Breakfast & Lunch
• Meal & Transport Support
• Top-Notch Office in the heart of Barcelona
• Flexible Schedule
• Top Tech Setup
• Gym membership
• English & Spanish course support
• Game corner
• Pet Adoption Support

Before you apply

• Case Study may be sent as a task to solve
• Technical Interview to go over case and technical capabilities
• Final Interview with a senior leader

About the company

Codeway builds category-leading consumer AI apps on mobile and web at global scale. The company is completely bootstrapped and profitable since year two.