Customer Success Manager

The role

You will be the connective tissue between customers and the Coframe team. You will ensure customer programs are healthy and deliver measurable ROI through onboarding, adoption, and expansion.

What you will do

• Own customer success from onboarding through renewal and expansion
• Partner with Growth Strategists and engineers to lead onboarding
• Serve as the day-to-day point of contact between customers and the Coframe team
• Conduct business reviews and run demos to showcase new features
• Identify opportunities to deepen product adoption and expand testing velocity
• Translate customer feedback into roadmap priorities for Product, Engineering, and Research
• Identify and close upsell and cross-sell opportunities
• Lead negotiation and renewal conversations
• Define and iterate on CSM processes, success metrics, and scalable frameworks

Required qualifications

• 3+ years of Customer Success or Account Management experience in B2B SaaS
• Track record of strong retention and expansion
• Ability to quantify customer value and build ROI narratives
• Comfortable navigating conversations with VPs of Growth, CMOs, and CPOs
• Ability to run a compelling demo
• Comfortable leading renewal and upsell conversations and handling objections
• Ability to create systems from scratch
• Passion for AI
• Entrepreneurial and resourceful with experience building something yourself

Nice to have

• AI, MarTech, or Growth tools experience

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• 401k Plan with match
• Daily in-office meals
• Wellness benefit, including gym membership

About the company

Coframe is building a future where user and agent interfaces can adapt, evolve, and personalize themselves. The company is primarily in-person and based in San Francisco.