IT Engineer

The role

This person will own the employee technology experience and help scale global IT operations. They will provide support for devices, applications, and workplace technology while building automation and AI-enabled workflows.

What you will do

• Serve as the primary IT partner for employees in the office.
• Provide support across devices, applications, access, conferencing, and workplace technology.
• Own reliability and employee experience of office technology including networks and hardware and software asset lifecycle management.
• Partner with the global IT team on office expansions, moves, and infrastructure changes.
• Administer identity and access across Okta and core SaaS platforms.
• Establish repeatable standards and automation for employee lifecycle and application provisioning.
• Administer MDM and endpoint security platforms.
• Develop scripts, integrations, and reusable tooling in TypeScript, Python, or another modern programming language.
• Connect systems through APIs and event-driven workflows.
• Help build and operate infrastructure-as-code and CI/CD workflows for IT systems.

Required qualifications

• 3+ years of experience in IT engineering, systems administration, technical support, or a related role.
• A bachelor’s degree in computer science, information technology, or a related discipline—or equivalent practical experience.
• Experience delivering high-quality, hands-on IT support in an onsite environment.
• Broad familiarity with modern workplace IT and meaningful depth in at least two disciplines.
• Experience administering identity, SaaS, or collaboration platforms such as Okta, Google Workspace, Slack, GitHub, Zoom, or Microsoft 365.
• The ability to write and maintain scripts or integrations in TypeScript, Python, or another modern language—or equivalent technical depth applying infrastructure-as-code to systems such as Okta.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, wired and wireless networks, and systematic troubleshooting.
• Strong judgment, communication, and organization.

Nice to have

• Deep experience with Okta, identity lifecycle management, or identity-as-code.
• Experience with Terraform, CI/CD, Git-based delivery, or API integrations.
• Exposure to AI-enabled ITSM, agentic workflows, or support automation.
• Experience with office builds, enterprise networking, conferencing, or workplace technology.
• Experience with endpoint management, security posture, or vulnerability management.

About the company

Cognition is an applied AI lab building end-to-end software agents. They are the makers of Devin, the first AI software engineer.