Delivery Operations Analyst

The role

This person will connect GTM and Delivery Engineering teams under a unified operational system. They will own operational processes, data quality, and automation to move customer opportunities from GTM brief through commercial approval to delivery assignment.

What you will do

• Oversee the operational process for new customer briefs submitted by GTM to Deal Desk
• Coordinate the transition from commercial approval to the Engineering Program Manager
• Track opportunities through pre-delivery stages
• Ensure clear, timely handoffs between GTM, Deal Desk, and EPM
• Maintain accurate, timely data in Salesforce and Mission Control
• Establish standards for data entry, documentation, and operational hygiene
• Develop and maintain reporting on Deal Desk volume, pipeline, and metrics
• Identify process trends, bottlenecks, and gaps
• Develop and maintain process documentation, workflows, and operational playbooks
• Identify opportunities to streamline, standardize, and automate manual processes

Required qualifications

• 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles
• Experience working with CRM and business operations systems
• Strong analytical and organizational skills with exceptional attention to detail
• Comfortable working across multiple teams and managing processes with numerous stakeholders
• Strong skills in building automations and working with multiple AI tools
• Ability to identify inconsistencies, investigate root causes, and drive issues to resolution
• Strong written and verbal communication skills
• Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work

Nice to have

• Experience with data reporting, dashboards, or business intelligence tools

Benefits

• Weekly lunch stipend of $75/£75 or equivalent
• Full health and dental benefits, including a separate budget for mental health
• RRSP matching, 401K, Pension Scheme
• 100% Parental Leave top-up for up to 6 months
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit
• Education & learning stipend for conferences, courses, and coaching
• 6 weeks of paid vacation
• Budget for traveling to other offices if remote, plus an annual company offsite
• Co-working benefit for those not near an office
• $500 home office stipend

Before you apply

• May use AI-enabled tools to screen and assess applicants

About the company

Cohere is a security-first enterprise AI company that builds foundation AI models and end-to-end products. It is a global technology company headquartered in Toronto.