Customer Success Manager - Public Sector & Defense, France

France. Posted 2 months ago

The role

You will lead the success, adoption, and growth of Cohere's French public sector customers. You will build relationships with senior government stakeholders and guide them through the full lifecycle of AI adoption.

What you will do

Own the success, adoption, and growth of French public sector customers
Build relationships with senior French government stakeholders
Develop success plans tailored to organization missions and budget cycles
Serve as primary point of contact and executive sponsor for accounts
Define and track success metrics aligned with public sector priorities
Guide customers through the full lifecycle of AI adoption
Lead secure AI implementation projects in complex government environments
Create and execute change management strategies
Conduct regular executive business reviews
Drive contract renewals and account growth

Required qualifications

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or French government contexts
At least 3-5 years working directly with French ministries, regional authorities, or public institutions in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Deep understanding of how French government organizations evaluate, procure, implement, and govern technology solutions
Active Confidentiel-Défense or higher security clearance
Fluent French language proficiency
Comprehensive knowledge of the French public sector ecosystem
Knowledge of relevant legislation and frameworks: RGPD, loi Informatique et Libertés, ANSSI standards, accessibility standards
Experience with French government cloud strategies and security frameworks: France Cloud, Souveraineté numérique

Nice to have

3+ years specifically managing GenAI, LLM, or conversational AI implementations
Experience with specific French public sector digital transformation initiatives: France Relance, France 2030
Direct experience working with French defense, intelligence, public safety, or national security organizations
Background in management consulting, systems integration, or digital transformation consulting for French public sector clients

Benefits

Weekly lunch stipend of $75/£75 or equivalent
Full health and dental benefits
Separate budget for mental health
RRSP matching, 401K, Pension Scheme
100% Parental Leave top-up for up to 6 months
Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit
Education & learning stipend for conferences, courses, and coaching
6 weeks of paid vacation
Budget for traveling to other offices if remote
Annual company offsite
Co-working benefit for those not near an office
$500 home office stipend

Before you apply

Active Confidentiel-Défense or higher security clearance is mandatory
May use AI-enabled tools to screen and assess applicants

About the company

Cohere is a leading security-first enterprise AI company that builds foundation AI models and end-to-end products. It is a global technology company headquartered in Toronto.