IT Support Specialist

The role

This person will provide technical support to internal employees and manage regional IT operations across the APAC time zone. They will handle helpdesk operations, identity management, and SaaS systems using automation and modern DevOps practices.

What you will do

• Serve as the first point of contact for internal employees via a ticketing system.
• Troubleshoot workstation, laptop, mobile, and basic network issues.
• Manage end-to-end employee onboarding and offboarding workflows.
• Build and maintain support procedures and knowledge base articles.
• Partner with business units as a support contact.
• Track hardware inventory and coordinate device replacements and repairs.
• Assist with password resets, MFA, email, and productivity-tool issues.
• Provide hands-on support for printers, peripherals, and meeting-room technology.
• Take on special projects and grow into broader IT support responsibilities.

Required qualifications

• Professional proficiency in English, and Japanese or Korean.
• 5+ years of experience in help desk, internal IT support, or a similar technical support role.
• Strong experience with supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace.
• Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows).
• Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN).
• Comfort supporting employees in Slack and Microsoft Office 365.
• Strong written and spoken English.

Nice to have

• Experience in a fast-paced or global team
• Familiarity supporting UniFi/Ubiquiti equipment

Benefits

• Weekly lunch stipend of $75/£75 or equivalent in local currency
• Full health and dental benefits, including a separate budget for mental health
• RRSP matching, 401K, Pension Scheme
• 100% Parental Leave top-up for up to 6 months
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit
• Education & learning stipend for conferences, courses, and coaching
• 6 weeks of paid vacation
• Budget for traveling to other offices if remote, plus an annual company offsite
• Daily lunch program, snacks, and social events for those in the office
• Co-working benefit for those not near an office
• $500 home office stipend

About the company

Cohere is a security-first enterprise AI company that builds foundation AI models and end-to-end products. It is a global technology company headquartered in Toronto.