Customer Success Manager, Public Sector & Defence (Top Secret Clearance)

The role

You will lead strategic government accounts as a trusted advisor for Canadian public sector and defence customers. You will guide organizations through the implementation of frontier AI in secure, highly regulated environments.

What you will do

• Own the success, adoption, and growth of Canadian public sector and defence customers
• Build relationships with senior government stakeholders
• Develop success plans tailored to organization missions and budget cycles
• Serve as primary point of contact and executive sponsor for accounts
• Define and track success metrics aligned with public sector priorities
• Guide customers through the full lifecycle of AI adoption
• Lead secure AI implementation projects in complex government environments
• Create and execute change management strategies
• Conduct regular executive business reviews
• Drive contract renewals and account growth

Required qualifications

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
• At least 3-5 years working directly with the Canadian government, defence, or healthcare organizations in a technology, digital transformation, or consulting capacity
• Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
• Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
• Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
• Active Top Secret security clearance

Nice to have

• Bilingual (English/French) proficiency
• 3+ years specifically managing GenAI, LLM, or conversational AI implementations
• Experience with specific Canadian public sector digital transformation initiatives
• Direct experience working with Canadian defence, intelligence, public safety, or national security organizations
• Professional certifications: CSM, PMP, ITIL, or Canadian government-specific security training
• Experience with government collaboration platforms: GCdocs, GCworkspace, Protected collaboration tools
• Background in management consulting, systems integration, or digital transformation consulting for public sector clients
• Experience with any modern programming language (C++, C#, JavaScript, Python, etc.)

Benefits

• Weekly lunch stipend of $75/£75 or equivalent
• Full health and dental benefits
• Separate budget for mental health
• RRSP matching, 401K, Pension Scheme
• 100% Parental Leave top-up for up to 6 months
• Annual enrichment benefits for arts, culture, fitness, wellness, quality time, and workspace improvement
• Education & learning stipend for conferences, courses, and coaching
• 6 weeks of paid vacation
• Budget for traveling to other offices if remote
• Annual company offsite
• Co-working benefit for those not near an office
• $500 home office stipend

Before you apply

• Active Top Secret security clearance is mandatory

About the company

Cohere is a leading security-first enterprise AI company that builds foundation AI models and end-to-end products. It is a global technology company headquartered in Toronto.