Customer Success Manager - UAE

The role

The Customer Success Manager will own the success, adoption, and growth of Cohere's UAE private sector customers. This role involves building relationships with senior stakeholders and guiding customers through the full lifecycle of AI adoption.

What you will do

• Own the success, adoption, and growth of Cohere's UAE private sector customers.
• Build deep, trusted relationships with senior enterprise stakeholders.
• Develop comprehensive success plans tailored to each organization.
• Serve as the primary point of contact and executive sponsor for accounts.
• Define and track success metrics aligned with private sector priorities.
• Guide customers through the full lifecycle of AI adoption.
• Lead secure AI implementation projects in complex enterprise environments.
• Navigate challenges of UAE private sector AI adoption.
• Create and execute change management strategies.
• Conduct regular executive business reviews.

Required qualifications

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or private sector contexts.
• At least 3-5 years working directly with UAE enterprises across industries such as finance, healthcare, logistics, or technology.
• Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines.
• Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
• Experience developing and executing customer success strategies, QBRs, and executive engagement programs.
• Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions.
• Fluent Arabic and English language proficiency.
• Strong knowledge of regional business culture, including relationship-building practices and hierarchical decision-making processes.
• Understanding of the UAE business environment: free zones, mainland companies, and multinational operations.
• Knowledge of relevant regulations: UAE Labour Law (Federal Decree Law No. 33 of 2021), Saudi business regulations, and data protection frameworks.
• Familiarity with national initiatives: Saudi Vision 2030, UAE Digital Transformation Strategy, and Smart Dubai.
• Experience with regional cloud strategies and security frameworks.

Nice to have

• 3+ years specifically managing GenAI, LLM, or conversational AI implementations.
• Experience with UAE enterprise digital transformation initiatives.
• Direct experience with regional defense, financial services, or healthcare sectors.
• Background in management consulting, systems integration, or digital transformation consulting for regional clients.

Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!)
• Budget for traveling to other offices if you are remote, plus an annual company offsite.
• A co-working benefit for those not near an office.
• A $500 home office stipend.

Before you apply

• May use AI-enabled tools to screen and assess applicants against the criteria for this position.

About the company

Cohere is the leading security-first enterprise AI company. They build cutting-edge foundation AI models and end-to-end products designed to solve real-world business problems.