Operations Support Analyst

The role

You will manage the end-to-end deal lifecycle for strategic merchants and own merchant onboarding for referral partnerships. You will also build systems and processes to scale operations and improve CRM workflows.

What you will do

• Manage the end-to-end deal lifecycle for strategic merchants.
• Own merchant onboarding for referral partnerships.
• Collaborate with the Head of Partnerships to operationalize new partners and merchant onboarding.
• Drive continuous process improvements and CRM enhancements.
• Maintain CRM integrity and ensure data accuracy.
• Track deal pipeline and onboarding status.
• Surface risks, bottlenecks, and stalled deals to leadership.

Required qualifications

• 2–4 years of experience in FinTech, operations, sales, customer success, or a startup environment.
• Strong communication skills for building customer relationships.
• Exceptional organizational skills with a process-first mindset.
• Comfort operating in the gray area, defining processes where none yet exist.
• Curiosity and resourcefulness.
• An adaptable multitasker who can juggle competing priorities.

Nice to have

• Prior client relationship or sales experience.
• Hands-on experience with Google Apps Script, automation platforms (Make, Zapier), and CRMs (Salesforce, Attio).
• Experience building or orchestrating agent-based workflows, and an interest in emerging AI technologies.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Flexible time off
• Equity grant

About the company

Coinflow is a payment service provider serving marketplaces, fintechs, remittance providers, gaming platforms, and ecommerce merchants worldwide. The company is headquartered in Chicago, IL.