Product Operations & Strategy Associate

The role

You will own due diligence requests, maintain the Linear board, and act as connective tissue between Product and other teams. You will move information between people, chase answers, and run projects to completion.

What you will do

• Own intake-to-submission for due diligence questionnaires, RFIs and information requests
• Maintain due diligence answer library and document repository
• Run a weekly sweep of the Linear board to manage owners, statuses, priorities and due dates
• Triage incoming requests from other teams
• Keep Sales, Support, Risk and Partnerships informed on product changes
• Coordinate launch checklists and capture decisions from product meetings
• Run small cross-functional projects end to end
• Prepare roadmap snapshots, release notes and status summaries for leadership
• Run competitive, market and vendor research

Required qualifications

• 1-3 years in operations, onboarding or implementation, compliance operations, project coordination, or Big 4 audit/advisory
• Excellent written communication
• Strong attention to detail
• High ownership
• Comfortable working across many teams and following up persistently and politely
• Fluency with work tools (Linear or Jira, Slack, Google Workspace, Notion)
• Habit of using AI tools to speed up repetitive work
• Comfortable with ambiguity and the pace of a high-growth startup

Nice to have

• Experience in payments, fintech, or financial services
• Familiarity with cards, ACH, other payment rails, or KYB/KYC/AML concepts
• Experience completing vendor, security, or bank due diligence questionnaires
• Experience being part of world class operations and high functioning product organizations

Benefits

• Competitive compensation including base salary, performance bonus, and meaningful ownership
• Broad exposure across product, compliance, partnerships, and engineering
• Direct work with the Head of Product and visibility into how leadership decides what to build
• Collaborative and innovative work environment with world-class investors

About the company

Coinflow is a payment service provider serving marketplaces, fintechs, remittance providers, gaming platforms, and ecommerce merchants worldwide. The company is headquartered in Chicago, IL.