Seasonal Employer Registration Advisor

The role

You will support Collective members through payroll tax registrations, SUI/SUTA account setup, and state notice resolution. You will register new employers with state and local agencies and manage registration and compliance requests.

What you will do

• Register businesses as employers with state and local tax agencies
• Review and resolve state payroll tax notices and agency correspondence
• Work with Gusto's support team on filing or resolution
• Manage registration and compliance requests including relocations and account closures
• Manage payroll platform ownership during member onboarding and offboarding
• Partner with internal teams and state agencies on complex issues
• Maintain process documentation and knowledge base articles
• Suggest improvements to tools and the member experience

Required qualifications

• 1-2+ years of hands-on experience with multi-state payroll tax registrations, including state withholding and SUTA/SUI account setup
• Working knowledge of local tax withholding, state and local reciprocity rules, state registration requirements, and filing frequencies
• Practical understanding of Secretary of State (SOS) foreign entity registration and Registered Agent operations
• Comfortable using AI tools to speed up daily work
• Familiarity with payroll platforms (Gusto, ADP, etc..)
• Familiarity with ticketing tools (JIRA, ZenDesk)
• Resourceful, detail oriented, and collaborative
• Comfort with change and ambiguity in a fast-paced environment
• Clear written and verbal communication

Nice to have

• CPP (Certified Payroll Professional) or FPC credentials
• experience at a payroll provider, PEO, or payroll tax service firm

About the company

Collective is on a mission to redefine the way businesses-of-one work. Their technology and team of trusted advisors help members achieve financial independence through integrated services like business incorporation, accounting, and tax services.