Billing Specialist

The role

You will own the billing side of the member lifecycle using Stripe and a proprietary platform. You will resolve billing questions, handle disputes, and help develop billing policies and processes.

What you will do

• Process refunds and credits in Stripe
• QA vendor invoices against internal records
• Process offboarding requests including final billing and subscription cancellations
• Manage member disputes and chargebacks end to end
• Help inform billing policy by documenting recurring issues and trends
• Keep billing SOPs and documentation current
• Partner with Finance, Operations, Sales, and Member Success
• Flag billing errors and unusual patterns
• Assist with ad hoc requests such as failed payment and past-due account reporting

Required qualifications

• 1+ years of billing, payments, accounts receivable, or customer billing support experience
• Experience in Stripe (subscriptions, refunds, credit notes, and disputes)
• Sound judgment on when to follow a policy and when to escalate
• Understanding of complex subscription lifecycle operations
• Clear written communication
• Comfort working in a cross-platform, ticket-based environment (Zendesk, Jira, Salesforce)
• Ability to manage a high volume of requests and meet deadlines in a fast-paced environment
• A process-minded approach
• A team-oriented mindset with a high degree of professionalism, integrity, and accountability

Nice to have

• experience with chargeback evidence/vendor dispute reason codes

About the company

Collective is on a mission to redefine the way businesses-of-one work. Their technology and team of trusted advisors help members achieve financial independence through integrated platforms for accounting, bookkeeping, and tax services.