Column
Growth
San Francisco, CA. Posted 9 months ago
The role
You will manage strategic customer relationships and oversee all aspects of customer management. You will also design and implement strategies, processes, and content to scale this function.
What you will do
- Establish customer-facing strategy, processes, playbooks, systems and best practices.
- Manage all aspects of a customer's relationship from onboarding to expansion.
- Build and nurture relationships across various functions within a customer's organization.
- Identify and create advocates and find new use cases for partnering with Column.
- Proactively identify challenges and opportunities for growth.
- Collaborate with internal and external stakeholders to find solutions.
- Share market feedback and trends to inform growth strategy and product roadmap.
- Perform day-to-day activities consistent with regulatory requirements.
Required qualifications
- 5+ years of relevant work experience
- Growth and critical thinking mindset
- Excellent project management
- Persuasive communicator
- Curiosity
- Insatiable hunger for improvement
Nice to have
- Mix of Consulting, Private Equity, Investment Banking, VC or an equivalent role
- Operating experience in an early stage company
- Selling a new line of business
- Prior experience in financial services
Benefits
- Comprehensive health, dental, and vision plans
- 100% covered health, dental, and vision for employees and dependents
- Family planning and fertility benefits via Carrot with up to $20,000 reimbursement
- Up to $2,000 monthly post-tax rent subsidy for employees living within 2 miles of office
- FSA and HSA account options
- 401k plan including self-directed brokerage options
- Flexible time-off policy
- Sabbatical Program: up to 8 weeks of fully paid leave after 5 years
- 100% paid parental leave
- Up to $4,500 in annual reimbursements for backup childcare
- Catered lunches and dinners for SF employees
- Commuter benefits including paid transportation
About the company
Column is a bank and a software company built to simplify the banking supply chain for financial technology companies. They offer technology-forward banking solutions that cut out middleware providers and abstraction layers.