Column
Payment Operations (2027 Grad)
San Francisco, CA. Posted 4 months ago
The role
You will scale Column's payment operations function by developing internal processes and providing customer support. You will investigate and resolve issues across ACH, wires, checks, international payments, RTP, and FedNow.
What you will do
- Design and implement systems to optimize, automate, and scale operational workload using Retool, SQL, Python, and Javascript.
- Operate and continuously improve end-to-end payment operations processes.
- Manage the payment operations queue by triaging, investigating, and resolving inquiries.
- Develop and maintain key performance metrics and dashboards.
- Partner with Engineering, Business, Compliance, Risk, and Customer teams.
- Document processes, playbooks, and internal knowledge.
- Contribute to ongoing risk management by identifying operational risks and suggesting improvements.
Required qualifications
- Bachelor's degree
- Lightweight technical skills (SQL, Javascript, Python)
- Aptitude to learn quickly/use AI
- Familiarity with NACHA operating rules, wire transfer standards, and payment processing concepts
- Strong written and verbal communication skills
- Highly organized and able to manage competing priorities
- Strong customer empathy and a bias for action
- Excited to roll up your sleeves and build from scratch, with minimal oversight
Benefits
- Comprehensive health, dental, and vision plans, including options 100% covered by Column for you and dependents
- Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
- Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office
- FSA and HSA account options
- 401k plan, including self-directed brokerage options
- Flexible time-off policy
- Sabbatical Program: up to 8 weeks of fully paid leave after 5-year anniversary
- 100% paid parental leave: 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
- Up to $4,500 in annual reimbursements for backup childcare
- Catered lunches and dinners for SF employees
- Commuter benefits, including paid transportation to-and-from the office
- Regular team building events, including annual offsite
About the company
Column is a bank and a software company built to simplify the banking supply chain for builders and developers. They offer technology-forward banking solutions that cut out hundreds of vendors and middleware providers.