Commure

Senior Customer Success Manager, Ambient

Mountain View, CA. Posted 2 months ago

The role

The Customer Success Manager will build relationships with healthcare customers to drive product adoption and success for the Scribe AI medical scribe product. You will monitor usage, conduct training, and act as a primary advocate for clinicians and administrators.

What you will do

  • Serve as the primary long-term point of contact for customers
  • Own and track long-term success via OKRs
  • Conduct regular check-ins and strategic reviews
  • Demonstrate and promote latest features and capabilities
  • Partner with implementation teams for smooth transitions
  • Conduct tailored training sessions and create resources
  • Monitor product usage to drive adoption
  • Act as the voice of the customer internally
  • Address customer concerns and resolve issues
  • Manage the renewal experience and identify risks

Required qualifications

  • Bachelor's degree in Healthcare Administration, Business, Mathematics, Engineering, Biology, or related technical field
  • 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
  • High level of agency and intellectually curiosity
  • Attention to detail
  • Ability to thrive in a fast-paced startup environment
  • Experience managing and negotiating renewals
  • Strong understanding of healthcare workflows and EHR systems
  • Technical proficiency, including experience with data analysis and API integrations
  • Demonstrated ability to build trust and forge relationships with users and key decision makers
  • Experience managing internal and external stakeholders and the ability to influence without authority
  • Exceptional organizational skills
  • Excellent written and verbal communication skills

Nice to have

  • Familiarity with AI-driven solutions or medical documentation workflows
  • Proficiency in Retool or SQL
  • Experience in prompt engineering

About the company

Commure is building the AI Operating System for healthcare. The platform includes Ambient AI, intelligent Agents, and autonomous RCM processing.