BPO Operations Specialist, Revenue Cycle Management

The role

You will own overseas Revenue Cycle Management operations from start to finish. You will lead the in-house overseas RCM team and manage service levels, performance metrics, and costs.

What you will do

• Lead and grow the in-house overseas RCM team including hiring, onboarding, training, and performance management
• Own SLAs and KPIs for offshore operations including productivity, quality, accuracy, and turnaround time
• Own the cost structure of overseas operations including headcount planning, budgeting, and forecasting
• Build the operating rhythm between U.S. and overseas teams
• Design, document, and improve workflows across the revenue cycle
• Use SQL and BI tools to build dashboards and analyze operational performance
• Partner with Product and Engineering to find automation opportunities
• Ensure offshore operations meet security, privacy, and compliance standards including HIPAA

Required qualifications

• 8+ years of experience in operations
• Direct experience managing offshore teams including ownership of SLAs, KPIs, and operating cost
• Hands-on SQL skills
• Experience with BI tools such as Looker, Tableau, Power BI, or Metabase
• Systems-thinking approach to process design
• Strong communication skills
• Comfort working in a fast-moving environment with high ownership and accountability
• Willingness to travel up to 20% of the time, including international travel to overseas sites

Nice to have

• Experience in healthcare Revenue Cycle Management (billing, coding, AR, denials management, or payment posting)
• Experience with workforce management, capacity planning, or building an offshore team from early stages
• Exposure to automation or AI-driven operations tooling

About the company

Commure is building the AI Operating System for healthcare. Their platform includes Ambient AI, intelligent Agents, and autonomous RCM processing billions in claims.