Operations Manager, Air

The role

You will own the end-to-end implementation of onboarding and launching new customers on Athelas Air. You will partner with Engineering and Launch to ensure smooth transitions and high adoption.

What you will do

• Engage with customers to map clinical and administrative workflows
• Draft functional and technical specifications including user stories and data mappings
• Partner with Product and Engineering to validate feasibility and prioritize specs
• Develop and maintain implementation plans, timelines, and resource allocations
• Lead cross-functional launch teams through weekly status calls
• Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support
• Create and evolve scalable launch playbooks and templates
• Identify bottlenecks and implement continuous improvements
• Build and maintain internal Retool applications
• Facilitate hypercare support and monitor adoption metrics

Required qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field
• 2-5 years of operations or project management experience in SaaS or HealthTech
• Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope

Nice to have

• MBA or advanced degree

About the company

Commure is building the AI Operating System for healthcare. Their platform spans the full care journey including Ambient AI, intelligent Agents, and autonomous RCM processing.