Commure

Senior Operations Manager, Ambient Infrastructure

Mountain View, CA. Posted 3 months ago

The role

You will serve as a decision-maker and process architect for requests outside standard product boundaries. You will own EHR Credentialing operations and provide operational support for Business Operations.

What you will do

  • Field escalations from Sales, Operations, and Account Management
  • Evaluate feasibility and business fit for requests
  • Drive fast, defensible resolutions for scope requests
  • Own EHR Credentialing operations across a team of four
  • Map workflows end-to-end and eliminate manual steps through automation
  • Track metrics including cycle time, error rate, backlog size, and automation coverage
  • Own onboarding, offboarding, and documentation management workflows
  • Codify exception triage, credentialing, and BizOps workflows into documented playbooks
  • Leverage AI tools and internal platforms to eliminate manual work
  • Establish operating cadence through weekly reviews, SLA reports, and cross-functional syncs

Required qualifications

  • 5–8 years in operations, product operations, or technical operations
  • Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs
  • Hands-on experience with SQL and BI or internal tooling platforms (Looker Studio, Retool, Power BI, Tableau, or similar)
  • Strong process design instincts
  • Exceptional written and verbal communication

Nice to have

  • Background in healthcare technology, EHR systems, or clinical workflow operations with familiarity in the credentialing landscape
  • Experience in BizOps, GTM Ops, or Revenue Operations supporting Sales or Account Management teams
  • Familiarity with AI tools and LLMs for automating repetitive workflows
  • Experience with low-code platforms like Retool or Vercel
  • Obsessively organized but adaptable
  • A systems thinker and low-ego operator
  • Someone who can say no clearly and fairly with a documented reason

About the company

Commure is building the AI Operating System for healthcare. Their platform includes Ambient AI, intelligent Agents, and autonomous RCM processing.