Head of Customer Experience

The role

You will own the entire post-sales journey of customers. You lead a team covering Solution Engineering, POV Implementation, Rollout, Adoption, Expansion, and Support.

What you will do

• Build and lead the CX org by hiring, developing and coaching the team
• Set the structure, standards and pace for the team
• Turn technical rollouts into a scalable system
• Own the post-sales P&L
• Run strategic QBRs with enterprise decision makers
• Build the engine that surfaces qualified expansion signals
• Drive roadmap prioritization from customer signals in Engineering and Product sprint meetings

Required qualifications

• 3-5 years of experience in Solution Engineering, Implementation, Value Engineering or Customer Success in enterprise or mid-market environments with high implementation complexity
• Experience structuring POV execution and scoping complex technical implementations across multiple stakeholders
• Led a team for at least 1-2 years, hiring and developing ICs
• Ability to read and map an ERP integration and assess feasibility
• Commercial ownership in a previous implementation or GTM role
• Experience qualifying upsell, defending pricing and driving expansion
• Ability to handle multi-layered enterprise accounts and tough stakeholder conversations
• Native level German
• Fluent English

Nice to have

• Construction Tech, Supply Chain or Logistics SaaS experience
• Hands-on building of features or integrations
• Early-stage startup experience (<50 employees) where you built processes from scratch

Benefits

• Equity options
• Competitive salary
• Direct mentoring from Co-founder & CEO Henric Meinhardt
• Access to engineering mentors through Google Ventures and 20VC
• Early access to the latest LLMs and SDKs
• AI productivity tools
• Top-notch hardware
• Dedicated development budget for certificates and conferences
• Relocation support for move to Munich
• Daily dinner options with the team
• Wellpass subscription
• Yearly offsites

About the company

comstruct is building the agentic workforce for European construction. The company secured a €12.5M seed financing round from 20VC and Google Ventures.