Founding Customer Success Manager

The role

You will own a book of high-value enterprise and growth accounts. You will build relationships, create CS playbooks, and drive product adoption.

What you will do

• Manage a book of largest enterprise and growth accounts as primary contact and internal advocate
• Lead structured onboarding for technical integration and success metrics
• Drive deep product adoption across teams, integrations, and workflows
• Own NRR by identifying expansion opportunities and leading renewal conversations
• Partner with AEs on upsells and cross-sells
• Build executive relationships across champions, economic buyers, and technical decision-makers
• Serve as the voice of the customer to product and engineering
• Run a structured QBR cadence with top accounts
• Build the CS playbook from scratch including onboarding, health scoring, and renewal processes
• Partner with Support to ensure fast resolution on technical issues

Required qualifications

• 4-7 years in Customer Success, Technical Account Management, or Solutions roles at a developer tools, infrastructure, or API-first SaaS company
• Proven track record owning NRR and renewals for enterprise accounts
• Technical fluency in APIs, SDKs, auth, integrations, agent workflows, and customer architecture
• Excellent relationship management across technical champions, executives, and cross-functional internal teams
• Strong written communication and operating cadence
• Builder mindset

About the company

Composio is building infrastructure that allows agents to communicate with tools like Github, Gmail, Notion, and Salesforce. The company raised a $25M Series A from Lightspeed.